Terms and Conditions

1.1

The terms and conditions set out below (the “General Terms and Conditions”) form an integral and essential part of every agreement entered into between 3A S.r.l., with its registered office in Biella, Via Pietro Micca No. 8, Tax Code/VAT No. 02846120026, represented by its pro tempore legal representative (“3A”), and the Customer, and govern the terms and conditions for the purchase and use of the products and services offered by 3A (the “Experiences”).

1.2

3A reserves the right to amend these General Terms and Conditions at any time.

1.3

For the purposes of these General Terms and Conditions, the following definitions shall apply:
- “Customer”: the natural person purchasing one or more Experiences for themselves and/or for other Participants;
- “Participants”: the individuals who actually take part in the Experience;
- “Partners”: facilities and professionals (e.g. wineries, restaurants, chauffeur services (NCC), chefs) collaborating with the Organiser in the provision of the Experiences;
- “Credit”: any monetary value issued by the Organiser in favour of the Customer, non-refundable in cash, which may be used to purchase Experiences through the Website, subject to the conditions set out in Article 7;
- “Experiences”: leisure activities of a food, wine and/or cultural nature, organised and sold directly by 3A through the Website, lasting less than 24 hours and not including overnight accommodation, as described from time to time in the relevant information pages published on the Website.

2.1

These General Terms and Conditions govern the terms and conditions under which 3A offers and provides the Experiences to Customers and Participants through its Website. Any order placed by the Customer constitutes unconditional acceptance of these General Terms and Conditions.

2.2

For each Experience, the Website clearly specifies: the content and indicative programme, the location, date and time, duration, minimum and maximum number of Participants, any applicable requirements (e.g. clothing or minimum level of physical fitness), and any inclusions and exclusions (e.g. transport not included, additional beverages excluded).

2.3

In the event of any conflict between these General Terms and Conditions and the information contained in the description of a specific Experience, the information contained in the relevant Experience description shall prevail, where more favourable to the Customer.

3.1

Experiences may only be purchased through the Website by Customers who are at least 18 years of age and have the legal capacity to enter into binding agreements under applicable law. By placing an order, the Customer represents and warrants that they are of legal age and legally entitled to enter into contracts.

3.2

The Customer undertakes to provide true, accurate and up-to-date personal data relating to themselves and any additional Participants and assumes full responsibility for the accuracy of such information. At the time of the Experience, 3A or the Partner may request that Participants present a valid identity document solely for the purpose of verifying their identity and age, without retaining a copy thereof except where required by specific legal obligations.

3.3

The Customer is responsible for ensuring that they satisfy any specific requirements indicated in the description of the relevant Experience (e.g. minimum physical fitness, absence of severe unmanaged allergies, or the ability to participate in walking routes).

3.4

Certain Experiences may require specific health, age, weight or skill requirements (e.g. walking activities or the use of kitchen equipment). The Customer undertakes, on their own behalf and on behalf of the Participants, to comply with such requirements and to communicate them to the Participants. 3A or the Partners may refuse access to the Experience where the stated requirements are not met, without any obligation to issue a refund.

3.5

The Customer shall be responsible for their own conduct and that of the Participants included in their booking throughout the Experience. Any damage caused by Participants to persons or property shall remain the responsibility of the Participants concerned, except where covered by specific insurance policies.

4.1

The publication of the Experiences on the Website constitutes an invitation for the Customer to submit a purchase offer.

4.2

To place an order, the Customer shall select the Experience, specify the date, the number of Participants and any preferences, enter their personal details, and complete payment using one of the available payment methods. By clicking the confirmation button, the Customer submits a binding contractual offer to the Organiser.

4.3

The sales agreement shall be deemed concluded when the Customer receives, at the e-mail address provided, the order confirmation containing a summary of the purchased Experience, the price paid, and a link to or a copy of these General Terms and Conditions. From the moment the order confirmation is issued, the order shall be final and binding.

4.4

The Customer shall promptly verify the order confirmation and immediately notify the Organiser of any errors. Failing such notification, the information contained therein shall be deemed accurate for the purposes of providing the Experience.

5.1

The prices of the Experiences are stated in Euro, inclusive of VAT, and are those in force at the time the order is placed. The published prices apply to the individual Experience and, unless otherwise agreed, shall be paid in full at the time of booking. Any additional costs (e.g. transport, beverages not included, photography services) shall be clearly indicated before the final confirmation of the order.

5.2

Unless expressly included in the relevant Experience description, transportation costs to and from the location where the Experience takes place are not included in the price and shall be borne by the Customer.

5.3

Payment for the Experiences may be made using the payment methods indicated on the Website (e.g. credit/debit cards or electronic payment systems). In the case of online payments, the Customer shall be redirected to a secure payment platform. The order shall only be deemed completed once payment has been successfully processed. Payments may be processed by a payment service provider appointed by 3A. Such payments shall be subject to the same terms and conditions applicable to payments made directly to 3A.

5.4

Where payment by bank transfer is available for certain products or booking formats, the order shall be deemed confirmed only upon receipt of the relevant payment. Any bank charges shall be borne exclusively by the Customer.

5.5

Where the Customer requests customised Experiences, any resulting price adjustments, together with the relevant implementation procedures and timelines, shall be agreed upon by the Parties on a case-by-case basis.

6.1

The Experiences shall be provided on the dates, at the times and at the locations specified in the relevant Experience description and in the order confirmation. The Customer and the Participants shall arrive punctually at the designated location and time indicated in the order confirmation, be in a physical condition suitable for participating in the Experience, and conduct themselves throughout the Experience with due care, respect and behaviour consistent with the reputation and image of 3A.

6.2

3A shall make available the premises, kitchens, laboratories and other facilities required for the Experience, either directly or through carefully selected Partners. The right to use such premises and facilities is granted to the Participants solely for the duration of, and for the purposes strictly connected with, the scheduled Experience.

6.3

In the case of Experiences involving cooking classes and/or the preparation and serving of food, the Provider and the Partners shall comply with all applicable hygiene and food safety regulations, including HACCP standards. They further undertake to inform Participants of the presence of allergens and, in accordance with the agreed procedures, to collect information regarding food allergies and intolerances, as specified in the relevant Experience descriptions.

7.1

The Experiences offered constitute services relating to leisure activities for which a specific date or period of performance is provided. Accordingly, pursuant to Article 59, letter (n), of the Italian Consumer Code (Codice del Consumo), the Customer is not entitled to the statutory 14-day right of withdrawal applicable to distance contracts.

7.2

3A grants the Customer a contractual right to cancel under the conditions specified in the relevant Experience description. In the absence of specific provisions, the following rules shall apply:
(i) cancellations notified at least 5 days before the scheduled date of the Experience: 100% refund of the price;
(ii) cancellations notified between 4 and 1 day(s) before the scheduled date of the Experience: 50% refund of the price;
(iii) cancellations notified after the above deadlines, or failure to attend the Experience (no-show): no refund.

7.3

Cancellation requests must be submitted in writing to info@unseen-experience.com or through the dedicated form available on the Website. The date on which the Organiser receives the cancellation request shall be decisive for the calculation of the applicable notice period.

8.1

3A may cancel or postpone an Experience, including at short notice, in the event of:
(i) failure to reach the minimum number of Participants;
(ii) adverse weather conditions or events of force majeure (including, without limitation, natural disasters, strikes or power outages) making the Experience unsafe or impossible to carry out;
(iii) the unexpected unavailability of essential Partners (such as wineries, venues or chefs) for reasons beyond the Organiser's reasonable control.

8.2

In such cases, 3A shall promptly notify the Customer and offer either:
(i) participation in the Experience on another available date; or
(ii) a full refund of all amounts paid for the cancelled Experience.

8.3

Minor changes to the programme (including, by way of example, the replacement of a winery, the substitution of a chef with another professional of equivalent qualifications, or compatible timetable adjustments) shall not entitle the Customer to a refund unless such changes materially alter the nature of the Experience.

9.1

The Customer shall promptly verify the accuracy of the confirmation documents received (including confirmation e-mails and digital vouchers) and report any discrepancies within a reasonable time. Any complaints concerning delivery errors or any non-conformity of the Experiences with the relevant order shall be submitted by e-mail to info@unseen-experience.com, in accordance with the procedures specified on the Website.

9.2

3A warrants that the Experiences will conform to the contractual terms. In the event of any lack of conformity, the Customer shall be entitled, within the limits provided by applicable law and having regard to the specific circumstances, to replacement, rescheduling or reimbursement. Any indirect or consequential damages shall be excluded, except in cases of wilful misconduct or gross negligence on the part of 3A.

10.1

These General Terms and Conditions shall be governed by and construed in accordance with the laws of Italy.

10.2

Any dispute arising out of or in connection with these General Terms and Conditions or the relevant agreement shall be subject, where the Customer qualifies as a consumer, to the exclusive jurisdiction of the court of the Customer's place of residence or domicile, in accordance with the Italian Consumer Code (Codice del Consumo). Where the Customer does not qualify as a consumer, the Court of Turin shall have exclusive jurisdiction.

11.1

The processing of the personal data of the Customer and the Participants shall be carried out in compliance with Regulation (EU) 2016/679 (GDPR) and Italian Legislative Decree No. 196/2003, as amended from time to time.

11.2

A detailed Privacy Notice is available on the Website. It describes the purposes of the processing, the legal bases, the categories of recipients, the applicable data retention periods, and the rights of data subjects, including the rights of access, rectification, erasure, data portability, objection and the right to lodge a complaint with the competent supervisory authority. Where required, performance of the contractual obligations is conditional upon the Customer having acknowledged and accepted the Privacy Notice.

11.3

All content available on the Website, including without limitation texts, graphics, images, logos and trademarks, is the property of the Organiser or its licensors and is protected by applicable copyright and intellectual property laws. Any unauthorised use is strictly prohibited and may be prosecuted in accordance with applicable law.

12.1

The Customer declares that they have read, understood and expressly approved, pursuant to Articles 1341 and 1342 of the Italian Civil Code, the following clauses:
Article 3 (Purchase and Participation Requirements and Liability);
Article 7 (Exclusion of the Right of Withdrawal, Cancellations, Rescheduling and Extensions);
Article 8 (Cancellations and Amendments by 3A);
Article 9 (Non-Conformity and Limitation of Liability);
Article 10 (Governing Law and Jurisdiction).